Ready to streamline your processes and boost growth?
2. Embedded Observation
In the Embedded Observation stage, our focus shifts to identifying the value stream within your organisation, akin to the second part of a Gemba walk. By closely observing your operations in action, we pinpoint where value is created, wasted, or could be enhanced. This hands-on observation allows us to understand the flow of work directly and gather essential data for process visualisation and optimisation.
Outcomes
Team Dynamics Capture: Understanding team dynamics, roles, and responsibilities within your organisation.
Visible Process Cataloguing: An initial catalogue of all processes as understood through observation - captured and not captured by documentation
Invisible Process Cataloguing: An initial catalogue of all processes including informal processes not captured in existing documentation.
Communication Flow Analysis: A breakdown of how information is shared between teams and departments, identifying both formal and informal communication channels.
Key Process Understanding: Onboarding, offboarding, quality assurance, customer relationship management - are some examples of common processes.
